Beyond Typical Support
Chromaticity not only offers technical support for the products we sell, but we strive to ensure that your support experience exceeds your expectations. We strive to ensure that your support experience will be much more than what you have come to expect from the typical support encounter.
Application Knowledge
Chromaticity support is born from eleven years experience of color and workflow field consulting. We not only understand how our products work, but how our products must work in concert with your environment. With this knowledge of how to apply our products to your global workflow needs, we offer advanced troubleshooting for color and workflow issues as they relate to current technology.
We are Where You Are
Our internal phone support team is involved in research, testing and on-site implementation. This allows us to have perspective on the unique challenges you face in production. We understand the pressures of live production and keep this in mind while getting you running as efficiently as possible.
Unique Position
As the exclusive distributor for many color products our team has a working relationship with manufacturers, through which we are involved in product development and testing. We provide education, certification, and support to the dealer and consultant installer network. By providing these services we have an intimate working knowledge of current product versions and how these affect your investment. This provides us a unique perspective and allows Chromaticity to offer the highest level of service.
Support is provided specifically for: EFI Colorproof™ XF, EFI Colorproof™ eXpress, EFI Fiery® XF, EFI® XFlow, ICS Remote Director, Validation media, Chromaticity CP servers, and related technologies.
Support Options
Discover the many support options from Chromaticity
Remote Installation Services
Discover the many support options from Chromaticity
Open a Support Case Online
Open a support case online
Public Knowledge Base
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Self-Service Portal
Colorsource Members access to cases and member Knowledge Base