Beyond Typical Support

Colorsource Yearly Support Contract

By purchasing an annual contract you have access to all support options listed below. Protect your investment with the support resources Chromaticity offers.
Annual support contracts are $1595.00 annually.

Validation Media

Qualifying Validation media users are entitled to Colorsource support. By becoming a Validation media customer you may be eligible to receive a coupon from your dealer for a complimentary support account. This account is valid for as long as you continue to qualify through the use of Validation media.

Certified Dealer/Installer Support

A Chromaticity Certified Dealer/Installer has participated in the certification process and possesses a working knowledge of installing and supporting the product. If you wish to become a Certified Dealer/Installer we provide several certification methods.

Support Methods:

Phone Support:

• Call (616)988-6118
• Main Hours: M-F, 8am-6pm EST – Maximum 1 hour responce time, average repsonse time of 15 minutes
• On-Call Hours: Leave a voicemail on the support line or open a case online, techincians are on-call for urgent requests

Web-based Support

• Open a support case online – response averages 15 minutes during main hours, monitored 24/7 by on-call technicians
• Excellent method for documenting your problem in writing
• Public Knowledge Base with limited information for non-members online
• Self-Service Portal available to Colorsource members to create, edit and view cases progress on-line. Includes expanded access to Knowledge Base Articles

Remote Support *WebEx® SupportCenter™ -Chromaticity makes extensive use of remote support through Webex Support Center. With this tool we can establish a connection to your computer (secured, approved and controlled only by you) to offer direct support and product education. This makes better use of your time to eliminate the “click here” narrative that is common with phone only support.

• Remote Installation: Chromaticity has practical expereince installing system remotely for large Enterprose Network deployment – ask what we can do for you
• Remote Certification – Ask how Chromaticity can prepare your inkjet system for SWOP & GRACoL Certification remotely